Privacy Policy

Floor Maintenance Solutions

Last updated: 28th November 2025

1. Overview

Floor Maintenance Solutions (“we”, “our”, “us”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, request a quote, book a site inspection, or use our services.

By using our website or submitting your information, you consent to the practices outlined below.

2. Information We Collect

We may collect the following types of personal information:

2.1 Personal Identification Information

Name
Phone number
Email address
Company or facility name
Company Address
Job title (optional)

2.2 Project & Service Information

Service type requested
Property or facility address
Photos or files you upload
Project details or message content

2.3 Website Usage Data

We automatically collect data through cookies, trackers or analytics tools, including:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral source

2.4 Additional Information

We may request additional information if required for:

Quotes and site inspections
Billing or invoicing
Compliance with regulatory requirements

3. How We Collect Personal Information

We collect personal information in several ways:

When you fill out a form on our website
When you contact us via email or phone
When you request a quote or site inspection
When you engage us for services
Through cookies and website analytics
From third-party advertising platforms (Google Ads, Meta Ads, etc.)

When you subscribe to newsletters or updates We only collect information that is reasonably necessary for our business activities.

4. Why We Collect Your Information

We collect personal information for the following purposes:

To provide quotes and site assessments
To communicate with you about your enquiry
To deliver commercial flooring services
To schedule appointments and manage projects
To improve our website, services and customer experience
To send service updates or marketing communications (where permitted)
To meet legal and regulatory obligations

You may opt out of marketing emails at any time.

5. Disclosure of Personal Information

We may disclose your personal information to:

Our staff and contractors involved in delivering services
Service providers including IT, hosting, analytics and marketing
Payment processors (if applicable)
Regulatory authorities if required by law
Insurers or legal representatives (where necessary)

We do not sell, rent or trade your personal information to third parties.

Where third-party providers are used (e.g., Google, Meta, CRM systems), they may store data outside Australia. We ensure they comply with privacy requirements.

6. Cookies & Website Tracking

We use cookies and tracking technologies to:

Improve website functionality
Measure traffic and analytics
Personalise ad campaigns
Improve website security

You can manage cookie preferences through your browser settings. However, disabling cookies may limit website functionality.

7. Data Security

We take reasonable steps to protect your personal information from:

Misuse
Loss
Interference
Unauthorised access
Modification
Disclosure

This includes secure servers, restricted access, password protection and encrypted communications where applicable.

Despite our efforts, no data transmission is fully secure. You share information at your own risk.

8. Access & Correction

You may request:

Access to personal information we hold about you
Corrections to inaccurate or outdated information

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe in accordance with the APPs.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external sites.

We recommend reviewing their policies before providing personal information.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly.

We will:

Acknowledge your complaint
Investigate the issue
Respond with an outcome

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

11. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.

We recommend reviewing this page regularly to remain informed.

12. Contact Us

If you have any questions or wish to access or correct your information, please contact: